Shipping & Returns

We deliver across India and to addresses outside India through our logistics partners. Delivery is a flat ₹49 within India and ₹149 for international orders. Serviceability and estimated delivery timelines are shown at checkout before you confirm an order.

Orders are processed after payment is confirmed and dispatched within the processing time indicated at checkout. Once dispatched, you receive tracking details by email or SMS.

Delivery timelines are estimates and may be affected by weather, regional restrictions or carrier delays. If an order is unusually delayed, write to us and we will trace it with the carrier.

Please check the parcel on delivery. If the outer packaging is visibly tampered with or damaged, you may refuse delivery and inform us the same day.

If a product arrives damaged, defective, expired, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will arrange a replacement or a refund at no cost to you.

Our products are personal-care items packed for hygiene. For this reason, products that have been opened, used, or whose seal has been broken cannot be returned unless they are defective or damaged on arrival.

Unopened products in their original condition may be returned within 7 days of delivery. Please contact us first so that we can authorise the return and share the return address and instructions. Return shipping for change-of-mind returns is borne by the customer unless the return is due to our error.

Approved refunds are made to the original method of payment. Refunds are initiated within 7 business days of our receiving and inspecting the returned product, or of approving a claim for a damaged or wrong item. The time taken for the amount to reflect depends on your bank or payment provider.

Where you paid using cash on delivery, if offered, refunds are made by bank transfer to an account you nominate.

You may cancel an order before it is dispatched by contacting us with your order number. Orders that have already been dispatched cannot be cancelled, but may be eligible for return as described above.

For any question or grievance about an order, delivery or refund, write to hudastouchllp@gmail.com or +91 79070 96006. We acknowledge grievances within 48 hours and aim to resolve them within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.